We believe in your privacy
We do not store credit card details nor do we share customer details with any 3rd parties.
Customer Service Commitments
Any communication made to Horizon Creative Media within business hours should be expected to be acknowledged within 24 hours. This includes contact attempts made to individual employee’s phone numbers, email contacts as well as the Horizon Creative Media business and abuse contacts. We aim to resolve any issues with 2 working days.
The Horizon Creative Media abuse contact is email@example.com and is checked at regular intervals. This email can be used in regards to any abuse issues you have received e.g. phishing scams, spam email. Any correspondence should be expected to be acknowledged within 1 working day, and we will attempt to resolve the issue within 2 working days.
Complaints Made to Horizon Creative Media should be acknowledged by the associated account manager within 2 days. If your complaint isn’t dealt within satisfactorily then it can be escalated to be dealt with Horizon Creative Media management. To escalate your complaint please use the following email address firstname.lastname@example.org and provide the details of the complaint. Complaints will be attempted to be resolved within 5 business days