How we work with domains

Domain Terms

  1. Domains are renewed on an annual basis. Attempts will be made to contact the domain registrant a month prior to domain expiry through both email and telephone communication.
  2. Horizon Creative Media take no responsibility for any domain that expires due to incorrect contact information.
  3. It is the registrant’s responsibility to update us of any contact information changes.
  4. Domains can be renewed either upon a renewed direct debit agreement or through a £20 domain renewal fee.
  5. Horizon Creative Media reserves the right to remove any associated domain services which go past the domain(s) expiry date.
  6. Horizon Creative Media will not guarantee the renewal of a domain name.
  7. Horizon Creative Media reserves the right to refuse transfer of domain until any arrears associated with a domain are paid.

 

Renewal policy

Domains are renewed on an annual basis. Attempts will be made to contact the domain registrant a month prior to domain expiry through both email and telephone communication. If no contact is received further attempts will be made to contact registrants at regular intervals. Horizon Creative Media will attempt to ensure all contact information is as up to date and accurate as possible but take no responsibility if a domain lapses due to out of date contact details, It is the registrant’s responsibility to update us of any contact information changes. Domains can be renewed by either a renewed direct debit agreement or domain renewal fee which will ensure the domain is renewed for a further year.

If we do not receive positive confirmation of domain renewal prior to the domain expiry date Horizon Creative Media reserves the right to suspend services associated to the domain until the domain is renewed; associated domain services on the domain e.g website hosting, emails, will be removed.