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Refund / Cancellation Policy
Customers may choose to cancel their account at any time. Customers submitting cancellation requests in writing within the first 28 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges.
Cancellations of services requested outside of the first 28 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.
If an account is terminated by us for any reason, including breach of our Terms of Service and/or Acceptable Use Policy, no refund will be issued.
We will automatically renew the domains associated with a commission but 14 days of notice will be required before the domain renewal is due, for cancellation of individual domains.
Customers may choose to cancel their SEO Services at anytime in writing, however 28 days notice must be given in order to cancel. Any additional or remaining payments within this time must be made before cancellation is actioned. *As SEO is an add-on service to our websites, anyone wishing to cancel both their SEO and their website at the same time will be subject to the 28 days notice needed for the SEO service.